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Terms & Conditions

Terms & Conditions

Setting our Agreement in place 

In this agreement we are footwear4you.co.uk the on-line shop of Footwear4you Ltd, 14-16-18 High Street, Burnham-on-Sea TA8 1PA and you are the person detailed on the order form. Together with the completed order form, these Terms and Conditions constitute the entire and only agreement between us in relation thereto. Our agreement is made on the date we deduct payment from your card the details of which you provided in the ordering process. Our acceptance of your order by delivery of the goods constitutes a legally binding contract between us on these terms and conditions.

All contracts shall be governed by and construed in accordance with English Law and any dispute between us will be resolved exclusively in the courts of England and Wales. Nothing in these terms and conditions will be deemed to affect your statutory rights. 

Placing an Order 

We are pleased to accept orders by any of the following methods: online transaction via secure server or by telephone.   

For online purchases please view our website and select your goods.  Register as a new customer (or sign in as a returning customer) or you can remain as a guest to the site. Complete the order form and follow the instructions given on the website..

Payment 

All credit/debit card transactions are subject to validation checks and are authorised by the card issuer.  We accept Mastercard, Visa, Delta, Maestro and Amex.  If the issuer of your card refuses to authorise payment to us, we will not be liable for any delay and / or non-delivery of your order.  No orders will be accepted or processed without a valid card payment in the name of the registered cardholder.

The card security code is a unique three or four-digit number printed on your debit/credit card.  

All card details are sent directly to SAGEPAY our payment provider using a secure connection, the security padlock will display when you get to the payment page. No card details are seen or stored by footwear4you.

Processing and Delivery 

The price payable for the goods you order is as set out on our website at the time you place your order. All products are subject to availability. 

We claim to hold the largest stocks in the UK of our dedicated brands and will normally supply within 72 hours.  In the unlikely event of unavailability, we shall e-mail immediately our expected delivery promise; payment will be taken only once your goods have been confirmed as available for dispatch.  At any time up until this point you will have the option to cancel and no charge will be made. We request that you allow up to 14 days for delivery. The majority of orders are sent by Royal Mail 's Signed for service and items cannot be considered as 'lost' until 21 days has elapsed from the date of despatch.  Should you not receive your order within 21 days of us confirming they are available, please let us know.

We may need to request that goods are sent to you direct from our suppliers and various carriers/courier services may be used.

geoff@footwear4you.co.uk
Or telephone +44 (0) 1278 785068
& fax: +44 (0) 1278 785068.

footwear4you use Royal Mail's signed for delivery and its suppliers use major carrier services for UK and Channel Island deliveries. Royal Mail's International Signed for Service or Airsure is used for overseas orders.

Postage charges

  • All deliveries are FREE in the UK
  • European Postal Area (according to Royal Mail guide) £12.00 Per order IRRESPECTIVE OF NUMBER OF PAIRS ORDERED.
  • The Rest of the World £25.00 Per order IRRESPECTIVE OF NUMBER OF PAIRS ORDERED.

  

Customer Service 

If you have any queries about your order or about our products, please do not hesitate to contact;

The team are available  on +44 (0) 1278 785068. 
Our office is open
Monday - Friday 9.00 am - 5.00 pm.
The answer phone is always on outside these times and when we are unable to take your call in busy periods.

Our fax number is 01278 785068. 
You can also contact us by email at customerservices@footwear4you.co.uk

Liability

If you have notified us of a problem with the goods, we will either make good any shortage or non-delivery; replace any goods that are damaged or defective upon delivery; or refund to you the amount paid by you for the goods in question. We will not be liable to you for any loss, administrative inconvenience, disappointment, indirect or consequential loss or damage arising out of any problem in relation to the goods and we shall have no liability to pay any money to you by way of compensation other than any refund we make under these conditions. This does not affect your statutory rights as a consumer.

General

All contracts shall be governed by and construed in accordance with English Law and any dispute between us will be resolved exclusively in the courts of England and Wales. Nothing in these terms and conditions will be deemed to affect your statutory rights.  In the event an error has been made in the pricing, availability or description of any item or of any promotional discounts or voucher values, we reserve the right to decline to fulfil the order, or make an alternative arrangement with the buyer.  In all such circumstances no further liability will be held against the company.

VAT

All prices are inclusive of value added tax in the UK. VAT will not be charged on goods delivered outside of the European Union, including the Channel Islands.  (The VAT element will be deducted at the checkout stage in these cases.)

Design and Reproduction and Copyright

Whilst every effort is made to ensure the pictures and colours depicted on the site match as closely as possible those of the actual product; due to technical limitations, some colours may vary.  Occasionally images may not be  showing in the colour available and a substitute picture will be displayed.

Images, photographs, layout and style are considered the property of footwear4you.co.uk. Reproduction in whole, or in part, strictly prohibited. Trademarks acknowledged.

Returns Policy

If you are not happy with your goods you may return them to us, unworn and in the original condition and packaging, within 28 days of purchase.  You may request a replacement product which we will despatch to you subject to availability on receipt of the original products which were not suitable for you. Otherwise we will provide a full refund excluding carriage charged on overseas orders, using the card by which the purchase was originally made.  Products with manufacturing defects will be replaced or refunded upon examination at our discretion.  This does not affect your statutory rights. We aim to refund unwanted items within 10 working days from receipt of goods.

In the event you have to return an item due to an error on our part or a fault in the product, which we accept on examination, we will refund the cost of your return postage, providing you reside within the UK.  Please note items should be sent by the most economical method, usually Royal Mail second class ordinary service.  We refund shipping cost on this basis and do not compensate for special delivery, signed for service or any other enhanced method.

Items returned from overseas will not have the original shipping cost refunded unless we have made an error or the product is faulty and accepted by us on examination.

Returning Goods (Download Form - Pdf)

Please return by Royal mail using the most economical method and ask your Post Office for a Proof of Posting certificate.  This will assist you in obtaining compensation  from Royal Mail in the event of your goods being mislaid.  We cannot exchange or refund items that do not reach us.  Please return goods to the following address:

Footwear4you Limited
14-16-18 High Street
Burnham-on-Sea
Somerset
TA8 1PA

Please note that footwear4you does not fund the cost of return postage.

 

Security Policy

We would like you to be confident about ordering online, we use a secure socket layer (SSL) technology to ensure that your details are safe and information you provide is fully encrypted and it cannot be read by third parties. Your browser will confirm that you are shopping in a secure environment by showing a locked padlock icon or an image of a key in the bar at the base of your screen.

We will collect and store any personal data that you may volunteer whist using our services, e.g. placing an order, joining our e-mail newsletter or entering a prize draw or competition.

The type of information that we will collect will include - your title and name, known address, contact telephone numbers, e-mail address, order and payment details. Details may be forwarded securely to other parties in order to fulfil this order only. These will include delivery and payment partners.

We will collect and store information about you to allow us to firstly, process and fulfil any order requirements and secondly to provide you with information to keep you up to date on products, services or promotions we run from time to time. We may also use your information to contact you for market research purposes by email, phone or mail. You can opt out of this at any time, either by writing or emailing us.

Individuals registering their details or subscribing to the newsletter online may do so on the understanding that they are aware of the intended purpose for the collection of data. An opt-out option is available by clicking on the unsubscribe link in the newsletter we may send you.

In addition to the Information that you supply to us, information and data may be automatically collected through the use of cookies. Cookies are small files stored within your web browser from our website. Our website cookies do not collect personal information about you nor do they allow us to access your computer in any way. All information is collected lawfully and in accordance with the Data Protection Act 1998 .

We use tracking cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and no personally identifiable information is stored.

You can choose to accept or decline cookies. All web browsers automatically accept Cookies, you can modify your browser security settings to block Cookies although you should be warned that changing Cookie settings can adversely effect the performance of our website on your computer.

Links to other websites

Our website may contain links to other websites or services. You should note that we are in no way responsible for the content or privacy policies these websites / services may have in place and advise that you use caution and refer to these websites own Privacy statements and terms.

Copyright ©

The contents of this site and other publications from footwear4you.co.uk are owned or licensed to footwear4you.co.uk or are used with permission by the owner. Reproduction strictly by permission only.

Privacy Policy

footwear4you does not disclose buyers' information to third parties with the exception of payment partners or when requesting goods to be sent direct from our suppliers for delivery purposes in the event that we are currently out of stock

Data collected by this site is only used to:

  • Take and fulfil customer order
  • Administer and enhance the site and service
  • Advise of special offers which may be of interest.  If you would prefer not to be advised of such offers please let us know accordingly.

In addition to the Information that you supply to us, information and data may be automatically collected through the use of cookies. Cookies are small files stored within your web browser from our website. Cookies do not collect personal information about you nor do they allow us to access your computer in any way. All information is collected lawfully and in accordance with the Data Protection Act 1998 .

We use tracking cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and no personally identifiable information is stored.

You can choose to accept or decline cookies. All web browsers automatically accept Cookies, you can modify your browser security settings to block Cookies although you should be warned that changing Cookie settings can adversely effect the performance of our website on your computer.

Links to other websites.

Our website may contain links to other websites or services. You should note that we are in no way responsible for the content or privacy policies these websites / services may have in place and advise that you use caution and refer to these websites own Privacy statements and terms.